Terms of Service

In these Terms of Service, the following definitions apply:

• “Ryzo” refers to Ryzo Revenue Operations B.V., registered at the Dutch Chamber of Commerce (Kamer van Koophandel) under number 72279370, with its registered office at Wijnsilostraat 8, 1019VM Amsterdam, the Netherlands.
• “Client” refers to any company or individual that engages Ryzo for services under a written agreement or proposal.
• “Services” refers to the services provided by Ryzo, including but not limited to outbound campaign management, Google Ads and LinkedIn Ads management, and Revenue Operations (RevOps) consulting.
• “Agreement” refers to any proposal, statement of work, or contract entered into between Ryzo and the Client.

Ryzo provides the following categories of professional services to B2B technology companies:

• Outbound Campaign Management: Design, execution, and management of outbound prospecting sequences via email and LinkedIn, including lead research, ICP definition, copy, and CRM handoff.
• Performance Marketing: Setup, management, and optimisation of paid acquisition campaigns on Google Ads and LinkedIn Ads, including landing page consultation, conversion tracking, and reporting.
• RevOps Consulting: Audit and implementation of HubSpot CRM architecture, pipeline design, lead scoring models, sales process mapping, and marketing-sales alignment.

The specific scope, deliverables, and timelines for each engagement are defined in the signed proposal or statement of work. Ryzo reserves the right to decline or terminate engagements that conflict with its policies or capacity.

All engagements begin with a written proposal accepted by the Client. Ryzo will not commence billable work until a proposal or agreement has been countersigned. The Client is responsible for providing timely access to required systems (CRM, ad accounts, analytics platforms) and designated points of contact for alignment calls and approvals.

Delays caused by the Client's failure to provide access, feedback, or approvals do not entitle the Client to fee adjustments or extended service periods.

Unless stated otherwise in the Agreement:

• Invoices are issued at the start of each billing period (monthly in advance) or upon delivery of agreed milestones.
• Payment is due within 14 days of the invoice date.
• Late payments accrue statutory commercial interest (wettelijke handelsrente) under Dutch law from the due date.
• Ryzo reserves the right to suspend services if payment is overdue by more than 21 days, after written notice to the Client.
• All fees are exclusive of VAT (BTW). Applicable Dutch VAT will be added to invoices where required by law.

Ad spend managed on behalf of the Client (Google Ads, LinkedIn Ads) is invoiced separately or billed directly to the Client's payment method. Ryzo management fees are separate from media spend.

Unless explicitly agreed otherwise in writing:

• All strategies, frameworks, templates, and methodologies developed or used by Ryzo remain the intellectual property of Ryzo.
• Upon full payment of all outstanding invoices, the Client receives a non-exclusive, non-transferable licence to use deliverables (copy, campaign structures, CRM configurations) produced specifically for the Client's account.
• Ryzo retains the right to reference the Client as a case study or testimonial, unless the Client has explicitly requested confidentiality in writing.

Both parties agree to keep confidential all non-public information shared during the engagement, including commercial terms, business strategies, and customer data. This obligation survives termination of the Agreement for a period of two (2) years. Confidential information does not include information that is publicly available, independently developed, or required to be disclosed by law or court order.

To the extent Ryzo processes personal data on behalf of the Client (e.g., prospect contact data, CRM records), the parties will enter into a Data Processing Agreement (DPA) as required under the General Data Protection Regulation (GDPR). The Client is responsible for ensuring it has a lawful basis for sharing personal data with Ryzo. Ryzo's own data practices are governed by its Privacy Policy.

Ryzo's total liability to the Client for any claim arising from or related to the Services shall not exceed the total fees paid by the Client to Ryzo in the three (3) months immediately preceding the claim.

Ryzo is not liable for:

• Indirect, consequential, or incidental damages, including loss of revenue or lost profits.
• Results dependent on third-party platform performance (Google Ads, LinkedIn, HubSpot).
• Outcomes influenced by the Client's failure to implement recommended actions or provide accurate information.
• Disruptions caused by third-party service outages, algorithm changes, or market conditions.

Nothing in these Terms limits liability for fraud, wilful misconduct, or death/personal injury caused by negligence.

Either party may terminate the Agreement with 30 days' written notice unless otherwise specified in the Agreement. Ryzo may terminate immediately if the Client is in material breach (including non-payment) and fails to remedy the breach within 14 days of written notice. Upon termination, all fees for work completed up to the termination date remain due and payable.

Ryzo warrants that it will perform Services with reasonable skill and care. Ryzo does not warrant specific revenue outcomes, pipeline targets, or conversion rates. Marketing and sales results depend on factors outside Ryzo's control, including the Client's product-market fit, sales team capacity, and market conditions.

These Terms and any Agreement between Ryzo and the Client are governed by Dutch law. Any disputes arising from or in connection with these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands.

Ryzo may update these Terms of Service from time to time. The most recent version will be published on the Ryzo website. For existing Clients, material changes will be communicated with at least 30 days' notice. Continued use of Ryzo's Services after notice of changes constitutes acceptance.

For questions about these Terms, please contact: